“Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards—and living up to them—is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it.”
I remember long ago my first job in the PCB industry, which was at a small, humble captive board shop owned by a larger, but still small, upstart company in Salt Lake City. One day, the VP of quality came to visit. Read more click the link below.