In this podcast Richard Shipley, the former President of Shipley company, a company that was a key innovator in making enabling technologies for the micro electronics industry and making micro processors and memory chips, discusses how the Malcolm Baldrige award became a distraction for his company. So much so that it threw his company into crisis. This required a turn around expert to be hired to get the company back on the right track. Anything that wasn’t aligned to the purpose of the company had to be readjusted including people. One of the key moves the turn around expert had to do was to fire an “indispensable” employee or Rock Star. Instead of the company plunging further into crisis, everyone stepped up and the company thrived. Everyone was relieved and could grow with out the limiting presence of the Rock Star.